Privacy Policy

1. Who We Are

Mundus Cleaning Company (“Mundus,” “we,” “us,” or “our”) is a professional cleaning services company based in Los Angeles, California. We operate the website at mundus-cleaning.com and the associated client and employee portals.

For questions about this policy, contact us at support@mundus-cleaning.com.

2. Information We Collect

We collect the following categories of information:

• Contact information: your name, email address, phone number, and property address when you request a quote, book a service, or contact us.
• Payment information: billing details processed securely through Stripe. We do not store your card number or CVV on our servers.
• Service history: records of past and scheduled cleaning appointments, preferences, and special instructions.
• Account credentials: if you create a client or employee account, authentication is managed through Clerk and secured with industry-standard encryption.
• Communications: emails, chat messages, and support interactions between you and our team.
• Usage data: browser type, pages visited, referral source, and general location (city/region) collected automatically when you visit our website.

3. How We Use Your Information

• To schedule, confirm, and deliver cleaning services at your property.
• To process payments and send invoices or receipts.
• To communicate with you about bookings, scheduling changes, and service updates.
• To send promotional offers and referral rewards (you may opt out at any time).
• To improve the quality and safety of our services.
• To comply with applicable laws, prevent fraud, and resolve disputes.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share it only in the following limited circumstances:

• Service providers: Stripe (payments), Clerk (authentication), Supabase (secure database hosting), and email/SMS delivery platforms — solely to operate our service.
• Our cleaning staff: technicians receive the address and service details needed to complete your booking. They do not receive payment or full identity information.
• Legal requirements: if required by law, court order, or to protect the rights and safety of our customers, employees, or the public.
• Business transfers: in the event of a merger or acquisition, your data may transfer to a successor entity under the same privacy obligations.

5. SMS / Text Messaging

If you provide your phone number when booking a service or contacting us, we may send you text messages related to your booking, including confirmations, appointment reminders, service updates, and invoice/payment notifications. Message frequency varies based on your service activity. Message and data rates may apply.

Text messaging originator opt-in data and consent will not be shared with any third parties for marketing purposes. You may opt out of text messages at any time by replying STOP.

6. Data Retention

We retain your personal information for as long as necessary to deliver our services and comply with legal obligations. You may request deletion of your account and associated data at any time by emailing us at support@mundus-cleaning.com. We will process deletion requests within 30 days.

7. Security

We use industry-standard technical and organizational safeguards to protect your data, including encrypted storage, secure HTTPS connections, and role-based access controls. No method of transmission over the internet is 100% secure, but we take reasonable precautions to protect your information.

8. Cookies

Our website uses cookies and similar tracking technologies to operate correctly and understand how visitors use our site. These include:

• Essential cookies: required for the site and portals to function (authentication sessions, security tokens).
• Analytics cookies: help us understand site traffic and user behavior in aggregate, anonymous form.

You can control cookie preferences through your browser settings. Disabling essential cookies may prevent parts of the portal from working.

9. California Privacy Rights (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act:

• Right to know: request disclosure of the categories and specific pieces of personal information we have collected about you.
• Right to delete: request deletion of your personal information, subject to certain exceptions.
• Right to opt out: we do not sell personal information, so no opt-out is required for that purpose.
• Right to non-discrimination: we will not discriminate against you for exercising your privacy rights.

To exercise any of these rights, email us at support@mundus-cleaning.com with “Privacy Request” in the subject line.

10. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page and, for material changes, notify registered users by email. Continued use of our services after changes take effect constitutes acceptance of the revised policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please reach out:

• Email: support@mundus-cleaning.com
• Mail: Mundus Cleaning Company, Los Angeles, CA